Our Trainings

Main training modules : 

• Organisation of the Front Office
• Function of the different departments in the hotel and coordination with the front desk
• Booking/arrival processes and procedures
• Front Office Management
• Reception of visitors in the broadest sense: Clients, Groups, Visitors, Switchboard
• Customer complaint management
• Sales techniques

Main training modules : 

• Notions of kitchen hygiene (HACCP)
• Storage of foodstuffs
• Evaluation of production costs (technical sheets)
• Returns Management
• Kitchen management and organization
• Terminology
• Cleaning and maintenance

Main training modules :

• Health and Safety
• Use of cleaning products
• Floor/reception communication
• Practical room maintenance technique
• Internal communication: (verbal and written)
• Professional Ethics

 Main training modules :

• The elements of communication of the room staff
• Infrastructure / decor / furniture and equipment
• Customer contact
• Knowledge of Bar / Restaurant products
• The stages of the sale

Main training modules  :

• The profession of cook
• Hygiene and safety in the kitchen
• Kitchen materials and equipment
• The different meats
• Basic sauces
• Culinary production
• Food preservation
• Technical sheets

Duration of training: 04 months of training + 02 months of internship

Job opportunities :

• Kitchen clerk in classic restaurants
• Cook in the boats
• Cook in hotels
• Cook in hospitals
• Pantries in the kitchens of gourmet restaurants
• Private chef in the residences
• Cook in school or company canteens
• Chef de partie in the kitchen brigades
• Restaurant manager (entrepreneur)
• Catering service

Main training modules  :

• The profession of pastry chef
• Hygiene and safety in the kitchen
• Baking supplies and equipment
• Basic pasta
• Pastry products
• Creams – mounted pieces – mousses – ice creams and sorbets
• Storing pasta
• Technical sheets

Duration of training: 03 months of training + 02 months of internship

Job opportunities :

• Pastry chef in gourmet restaurants
• Pastry chef in bakeries
• Entrepreneurial pastry chef
• Pastry chef in hotel restaurants

Main training modules 

• The concept of hygiene
• Hospitality products
• Cleaning products and their uses
• Room maintenance techniques (blank and in-between)
• The notion of linen
• Customer complaint management

Duration of the training: 02 months of training + 02 months of internship

 Job opportunities :

• Crew member in hotelsSurface technician in companies
•  Surface technician in companies
• Maid or valet in hotels and private residences
• Laundry maid or linger in hotels
•  Housekeeper of hotels and hotel residences

Main training modules :

• The restaurant and its team
• Hygiene and cleanliness of premises
• Material and equipment
• Types of services
• Sales techniques
• Food and wine pairings
• Inventory management

Duration of training: 03 months of training + 01 months of internship

Job opportunities :

• Waitress or server in restaurants
• Waiter in hotel restaurants
• Barmaid or bartender in hotel bars
• Head waiter
• Banquet butler
• Restaurant manager (entrepreneur)

Main training modules :

• Know how to live in the hotel industry
• Reception technicals
• Sales technicals
• The reservation
• The standard telephone
• Management of customer complaints

Duration of training: 03 months of training + 01 months of internship

Job opportunities :

•  Cashier receptionist in hotels
• Switchboard operator in hotels
•  Reservation officer
• Front Office Manager
•  Reception agent in holiday camps
•  Reception agent in furnished residences

Main training modules :

• Communication technicals

Main training modules :

• Learn the MS Office Suite

Main training modules :

• English, Dutch, German, Spanish
• Possibility of distance learning (virtual class)